Technology / Safety:  Every website gives off "signals" that they are using a particular technology. We track these signals and compare them to industry trends.  While not fully comprehensive in nature, this data does provide an indication of the quality of technology and safety features used by financial institutions.
Customer Service:  Reflects the average rating from extensive survey data (customers)
Convenience:  Reflects the average rating from extensive survey data (customers)
Website Usefulness:  Reflects the average rating from extensive survey data (customers)
Products & Services:  Score is based on a proprietary multi product composite that measures the selection and competitiveness of bank offerings
Financial Health:  Our extensive industry knowledge, combined with input from our expert network, allows us to expertly rate the financial health of banks